Shipping & Delivery
Every order ships with a tracking number. You will always know where your parcel is.
Processing Time
Orders are picked, verified and packed within 7 business days. Orders placed on weekends or public holidays begin processing the next business day.
Every piece is inspected before it goes into the box. That check is why we do not promise same-day dispatch.
Delivery Times
Once dispatched, estimated transit times are:
- [DOMESTIC COUNTRY]: [NUMBER]–[NUMBER] business days
- Europe: [NUMBER]–[NUMBER] business days
- North America: [NUMBER]–[NUMBER] business days
- Rest of world: [NUMBER]–[NUMBER] business days
These are estimates, not guarantees. Carrier delays, customs inspections and peak seasons can extend them.
Shipping Costs
Rates are calculated at checkout based on destination and order weight. [FREE SHIPPING THRESHOLD — e.g. “Orders over [AMOUNT] ship free.”]
Tracking Your Order
You will receive a dispatch email with a tracking number the moment your parcel leaves us. Tracking can take up to 24 hours to become active while the carrier scans the package into their network.
If tracking has not updated after 7 business days, contact us.
Customs, Duties and Taxes
International orders may attract import duties, taxes or handling fees on arrival. These are set by the destination country and are not included in your order total. They are the responsibility of the recipient.
We declare all parcels accurately. We cannot mark shipments as gifts or undervalue their contents.
Incorrect Addresses
Check your shipping address carefully before confirming your order. If a parcel is returned to us because the address was wrong or incomplete, we will reship it once you cover the second shipping charge.
Lost or Delayed Parcels
If tracking shows no movement for [NUMBER] business days, email us with your order number. We open an investigation with the carrier and keep you updated. Where a parcel is confirmed lost, we replace it or refund in full.
Damaged on Arrival
Photograph the packaging and the item before doing anything else, then contact us within [NUMBER] days of delivery. We handle it from there.
Questions
Email support@essentialshoodieofficial.us with your order number.