Contact Us
Questions about sizing, an order in transit, a return, or anything else — we are happy to help. We read every message and respond within one business day.
support@essentialshoodieofficial.us
This is the fastest way to reach us and the best route for anything involving an existing order.
Business Address
[YOUR REGISTERED BUSINESS NAME]
[STREET ADDRESS]
[CITY, POSTCODE]
[COUNTRY]
Support Hours
Monday to Friday, [OPENING TIME] – [CLOSING TIME] [TIMEZONE]
Messages sent outside these hours are answered the next business day. We are closed on public holidays.
Before You Write
A few of the most common questions are already answered elsewhere and may save you the wait:
- Where is my order? Check the tracking link in your dispatch email first. See Shipping & Delivery.
- Wrong size? See Refund and Returns for the exchange process.
- Which size should I order? Flat-lay measurements are listed on every product page. The cut runs generously — most people take their true size.
Order Enquiries
If you are contacting us about an existing order, include your order number in the subject line. It gets you a faster and more useful answer.